Customer Care Agent - Healthcare - German - Life Science Degree

November 29

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• Join our Customer Care team working with a global healthcare brand. • Utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. • Develop expertise in the product portfolio and our Consumers’ expectations unique to each product and category. • Proactive in building support team by sharing ideas to improve quality of services provided.

Requirements

• University Degree in Life Science (example: Pharmacology, Biology, Genetics, Molecular Biology, Biochemistry. Microbiology, Immunology, etc.) • Empathy and ability to perceive, detect and manage emotions • Fluency in German, both written and verbal • Working level of English • Strong phone and verbal communication skills, along with active listening. • Work experience in a customer experience center is an advantage • Good typing and computer skills (MS Office applications) • Be organized, have decision-making and analytical skills • Team player with a great attitude

Benefits

• Competitive salary • A bright, modern and exciting place to work, with excellent staff facilities/possibility of a remote type of work • Medical plan fully covered by the company • Transportation allowance and Life insurance • Various career development opportunities • Annual reward and recognition events • Holiday pay • Team and Concentrix events