Customer Success Specialist

2 days ago

🇺🇸 United States – Remote

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $29.6k - $34.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. • This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. • Manage high volume of customer contacts and communications through phone and email each day • Use contact search and productivity tools to verify contact information is accurate • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, 'Voice of the Customer' • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage • Work with teams and management to promote a positive customer experience • Report directly to a Sales Manager in our Customer Success Department

Requirements

• 2+ years of experience working in a customer service • Prior success in achievement of personal and team sales quota/goals • Experience in high-volume calling • Experience learning new technology and data • Process orientation and ability to follow call scripts • Problem solving skills • Excellent knowledge of MS Office programs • Experience working with Salesforce.com or similar CRM • Experience or willingness to work from home

Benefits

• Multiple medical, dental, vision plan and life insurance programs • Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts • Paid time off, disability programs and paid parental leave. • Recognition programs • Wellness Incentive Program • Learning and Development Programs