Customer Experience Manager

4 days ago

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ResMed

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Sleep apnea • COPD • Out-of-hospital care • Home medical equipment • durable medical equipment

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Description

• Build and foster strong relationships with customers and business partners. • Onboarding new customers to RCM which includes organizing all onboarding calls. • Manages all email communication and Sales Force cases. • Performs Monthly Business Analysis around RCM related performance. • Attend internal Operations meetings regarding outstanding issues. • Keeps RCM Enabled Payer List Updated Monthly. • Provides leadership and motivation by addressing clear expectations. • Assist Customers and RCM Operations with End of Month Processes. • Collaborates with worldwide resources for effective knowledge sharing. • Acts as a liaison between all Brightree departments for timely communication.

Requirements

• Minimum of 2 years of related experience. • Passionate about customer service, with strong problem-solving skills. • Computer literate and proficient in MS office programs. • Advanced Proficiency in Microsoft Excel (V-Lookup, Pivot Tables). • Analytical Thinker: Ability to solve issues quickly and effectively. • Must have excellent attention to detail and an understanding of how to investigate issues. • Strong ethics and a high level of personal and professional integrity. • Exceptional organizational skills with a high level of attention to detail. • Self-starter, results-driven, highly motivated. • Knowledgeable of federal and state laws and requirements relating to healthcare management. • Brightree Software and/or DME Billing experience.

Benefits

• comprehensive medical • vision • dental • life • AD&D • short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance