Associate Customer Success Manager

2 days ago

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Transfr

WebsiteLinkedInAll Job Openings

Virtual Reality • Workforce Development • Software Development • Job Training • Education

51 - 200 employees

📚 Education

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Transfr is on a mission to help create pathways to career success. • Our immersive career exploration and training simulations empower learners and job seekers. • Immersive VR experiences have been shown to deliver better learning gains. • We're building bridges between schools, workplaces, and governments.

Requirements

• 1-2 years of experience in customer success, account management, or a related customer-facing role. • Ability to prioritize and manage multiple tasks while providing exceptional service to a diverse customer base. • Comfortable working independently but also thriving in a collaborative team environment. • Eagerness to learn about new solutions, features, and how to communicate their value to customers effectively. • Strong verbal and written communication skills, with the ability to communicate complex ideas in a clear and engaging manner. • Problem-solving mindset and a proactive approach to identifying customer needs and providing effective solutions. • A willingness to continuously learn and improve both personal and team performance. • Organized, detail-oriented, and able to manage time efficiently in a fast-paced environment. • Experience with SaaS products is a plus, but not required. Knowledge of EdTech is an advantage but not essential. • Strong desire to help customers succeed and contribute to their overall satisfaction with our product. • Willingness to travel up to 50% of the time.

Benefits

• Stock options • 401(k) • Paid vacation and sick time • Medical/dental/vision insurance