Customer Success - Digital Specialist

6 days ago

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Peaksware Holdings, LLC

WebsiteLinkedInAll Job Openings

Music Education • Music Education Software • Music Notation • Triathlon • Cycling

201 - 500 employees

☁️ SaaS

⚽ Sports

📚 Education

Description

• Join Peaksware and support customer renewals and expansion. • Ensure customer success and help them derive value from our products. • Collaborate closely with the Customer Success Team and manage customer relationships. • Analyze data to identify opportunities for customer engagement. • Provide proactive support and optimize customer journeys.

Requirements

• 2-4 years of experience in customer success, account management, or a similar role, ideally in a digital or SaaS environment. • Experience with or understanding of the role of teachers in the music education industry. • Strong analytical and data interpretation skills, with the ability to track customer health metrics, identify trends, and use insights to inform customer outreach strategies. • Strong communication and interpersonal skills, with the ability to build and maintain customer relationships, serve as the primary point of contact, and effectively defuse challenging situations. • Experience with high-volume account management or customer engagement, including developing scalable processes to streamline workflows and renewals. • Excellent organizational and time-management skills, with the ability to prioritize tasks across a large portfolio of customers and meet or exceed renewal quotas. • Customer-centric mindset with strong communication skills, demonstrating the ability to engage with customers effectively through various touchpoints and proactively address concerns. • Familiarity with automated engagement and playbook-driven workflows, showing an understanding of how to implement and optimize these for consistent customer interactions. • Ability to collaborate cross-functionally, working with data, marketing, and other teams to align on customer engagement strategies and achieve shared goals. • Proficiency with CRM and customer success tools (such as Hubspot) to efficiently manage a large portfolio of accounts and renewal processes. • Familiarity with MakeMusic Cloud (formerly SmartMusic), Finale and/or other widely used music education or composition platforms.

Benefits

• Medical • Dental • Vision • Health Savings Account • Flexible Spending Account • Dependent Care Flexible Spending Account • Paid Parental Leave • Teladoc • Employee Assistance Program (EAP) • Additional coverage options such as accident and critical illness insurance and hospital indemnity • Company-paid Short Term Disability • Company-paid Long Term Disability • Company-paid Basic Life Insurance and AD&D • Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child • 401(K) • 401(K) Matching • Pet Insurance • 9 paid holidays annually and unlimited Flexible Time Off (FTO) • Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product • Access to the Performance and Recovery Center (PARC), our on-site fitness facility • Employee only access to on-site locker rooms and showers • Employee only access to secure, indoor bike storage • Access to our onsite Music Studio • An assortment of “grab’n go” fruit and snacks as well as on tap cold brew, kombucha, and beer. • Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas. • Access to e-bikes available exclusively to Peaksware employees • Significant investment in resources for employee growth and development • Corporate discounts on select gym memberships and top brand gear • Flexible work schedule in a culture of trust