Customer Success Manager

Yesterday

🇺🇸 United States – Remote

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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LeanDNA

WebsiteLinkedInAll Job Openings

Lean Manufacturing • Supply Chain • Software • SaaS • Inventory Optimization

51 - 200 employees

☁️ SaaS

🏢 Enterprise

💰 $15M Series B on 2019-12

Description

• Act as the primary point of contact for a group of customers • Map customer processes to LeanDNA capabilities & data model • Interface with other internal team members (data integration, product, engineering, sales, etc.) as needed to ensure that your implementations are on schedule • Understand LeanDNA product and supply chain domain well enough to validate data and work with internal data integration team to fix data issues • Monitor key customer success metrics to ensure that LeanDNA is driving results and helping customers achieve their goals • Provide proactive guidance to key users, encourage adoption, and assist in education on product updates • Coordinate with customer executive sponsors and supply chain teams to schedule kickoff meetings, facilitate training sessions, help with strategic goal setting, and identify potential expansion opportunities • Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at LeanDNA • Travel to visit clients on site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts

Requirements

• Demonstrated leadership skills • Ability to learn systems and business processes quickly • 2+ years experience managing enterprise software implementation projects during the delivery and uptake of large, complex systems • Ability to understand and analyze common data sets related to supply chain (e.g. Inventory, PO, or Demand Reporting) • Excellent verbal, written, and presentation skills • Ability to juggle multiple projects with complex tasks • Expertise in dealing with significant change at senior business and IT levels (preferably dealing directly with VP or C-Level Executives) • Understanding of data tables, data mapping, and analytics (understand data structures conceptually) • Capability as a credible and effective consultant/advisor/coach, especially around change management (cultural, technical, and business) • Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely) • Supply Chain and/or Supply Chain application experience • SaaS experience desirable • Ability to travel 25%.