Senior Analytics Manager - Consultant

December 20, 2024

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Concentrix

WebsiteLinkedInAll Job Openings

Renewals Management • Technical Support • Customer Care • Cross Channel Media • Sales and Marketing

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

Description

• We're Concentrix, a tech company focused on human-centered solutions. • Deliver technology infrastructure and innovative software solutions. • Analyze business data and identify customer needs to enhance services. • Lead consultant teams and drive meaningful change across the organization. • Build strong relationships with clients and adapt to their needs.

Requirements

• Significant experience (10 years or more) in consulting, service design, analytics or business analysis; • Experience with conversational analytic methodology • Experience with conversational analytic tools(Genesys, Callminer or similar) • Extensive experience in leading teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios; • The ability to guide and manage business change and transformation projects; • A communicator with proven ability to engage and clients and enable change to happen; • The ability to develop and communicate growth and/or business strategies based on the insights you glean from customer and business data and research; • Experience in leading, inspiring and developing diverse teams, providing direction, guidance and support; • Work within a team, but also be in driving change in complex working environments; • The ability to plan and manage multiple simultaneous complex projects; • Comfortable leading work that combines the use of data analysis, and business process improvement, with service design thinking; • An expert in consulting, who is knowledgeable of latest trends and industry best practices; • Multiple, simultaneous consulting engagements with clients on business operations and performance improvement programs; • Experience with contact centers and self-service channels; • Proficient in using Microsoft Excel and PowerPoint; • Fluent in English (Oral and written)

Benefits

• private medical plans • great compensation package • retirement savings plans • paid learning days • flexible workplaces