Customer Operations Specialist

August 26

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Concord Academy Memphis

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A place for students with learning differences to belong and succeed!

Special Education • Middle School • High School • Learning Disabilities • Autism Spectrum

11 - 50

Description

• Responsible for ensuring customers successfully renew support and services on time • Manage the renewals process for direct customers and partners • Generate renewals ahead of contract expiration and work directly with customers and partners to execute agreements • Track and report forecast for all renewal opportunities

Requirements

• Minimum 5 years in a customer facing role • Experience negotiating and working with sales orders and agreements • Must be highly organized, detailed, and efficient • Experience developing and implementing business process changes • Experience using Excel and Salesforce • Excellent written and verbal communication skills • Outgoing and collaborative personality that can inspire and lead change

Benefits

• 401K plan w/ 6% company match (vests immediately) • Flex-Time off + sick time • 10 company holidays • Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost) • For employees + dependents, Concord covers 60% of premiums • Voluntary insurance options: Pet insurance, Employee Life and AD&D, Spousal Life and AD&D, Child Life and AD&D • Paid Parental Leave program • Free unlimited ORCA card (Seattle area residents) • Employee Rewards and Recognition through NectarHR • Unlimited access to Udemy for Business