Customer Service and Admin Support

November 6

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ConnectOS

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1001 - 5000

Description

• Schedule: Monday – Friday (08:00 AM - 05:00 PM AEST) • Customer Service: Provide superior customer service by email, phone, social media, and live chat • Respond to emails via canned responses and by creating responses using ChatGPT. • Order Management: Log and obtain delivery tracking for supplier orders • Book couriers for order collections • Enter/process new orders • Follow orders to completion to meet estimated dispatch times • Check supplier invoices for backorders • Manage order delays and backorders by corresponding with suppliers and customers • Process credits for customer returns and uncollected orders • Process refunds as authorised by management • Manage stock returns and damaged products. • Administration: Data entry • Assist with scheduling/posting social media content • Assist with bookkeeping • Run reports.

Requirements

• At least 3-5 years of experience with strong admin background • Proficient in handling customers’ queries via email, chat, and phone • Social media platforms to manage: Instagram, Facebook, TikTok - Linked to Google Ads and Analytics • Excellent communication skills both verbal and written • Intermediate Knowledge in Excel, Google apps and other MS Office • Knowledgeable in Inventory management systems

Benefits

• Home-based (One-week of Office-based training. ConnectOS will provide a travel guide for site visits related to face-to-face training and other activities.) • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA