Customer Happiness Champion - Hospitality
November 5
Description
• Engage with their business customers, building rapport and stable relationships with them • Turn around sticky situations into joyful outcomes to motivate their customers to continually partner with them for their delivery needs • Develop a thorough understanding of the company's delivery services in the context of various geographical regions in which they operate • Follow up on deliveries - keeping track of anything that is in a troubled state • Be the first point of escalations via chat, email and other support channels • Ideate and improve processes and documentation for your accounts • Mentor and train junior team members • Liaise with management over system changes and influence their product design with your feedback
Requirements
• Excellent written and spoken English - you need to be able to talk to Executive and C-level customers • Charming outgoing personality • Able to work with minimum supervision • A high level of attention to detail and persistence • Very comfortable with technology and digitally savvy • Sound judgment and the ability to make decisions on the fly • Genuine desire to deliver the highest possible level of service to their clients • Able to work with the team on a 24/7 shifting schedules to provide service to customers globally (holidays, weekends, day/mid/night shifts depending on business needs)
Benefits
• 15 days of paid holidays • 15 days of sick leave • Birthday day leave • Night Differential pay as applicable • HMO on Day 1 + 1 free dependent • Internet allowance • Coffee allowance • Wellness allowance • Remote work allowance • Fun Budget to celebrate events • Working with an awesome team
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