Account Manager

November 4

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💰 Venture Round on 2020-09

Description

• The Account Manager works to expand our relationships with current OP clients by identifying further business needs and developing solutions though new services to address those needs • Follow up on all leads from internal teams and from clients, as well as self-generate upsell leads through campaign follow up and outbound call attempts • Responsible for owning client relationships, driving adoption and usage of OP services, and maintaining targets in place for upsell bookings, retention, and revenue growth • Oversee and manage a sales territory to engage new and existing leads through phone calls, emails, and onsite visits • Responsible for developing strong client relationships within your territory while proactively identifying and closing new upsell opportunities utilizing a consultative sales strategy • Oversee Revenue Growth Targets across your territory through bookings attainment and natural growth • Maintain a strategic view on all practices within your territory to navigate and manage overall relationship to ensure a positive customer experience • Establish a strategic advisor relationship with clients by understanding their practice’s long term strategy and goals • Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved • Complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services • Deliver sales demonstrations both virtually and onsite to existing clients • Maintain expert knowledge of OP roadmap for delivery of new products and services • Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process • Ensure all calls, opportunities, and quotes are properly tracked and generated in Salesforce • Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine • Act as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner

Requirements

• Four year college degree from an accredited institution preferred • 4 - 5+ Years Prior Sales Experience • Healthcare IT background preferred • Healthcare EMR/PM/Rev Cycle background preferred • Demonstrated success with managing a sales territory and hitting monthly bookings quota • Demonstrated success prospecting, cultivating a territory, understanding a client’s needs and offering solutions for those needs • Demonstrated success selling a return on investment value proposition to clients • Detail-oriented individual with a “can do” attitude and ability to juggle multiple tasks in a fast-paced environment • Ability to work effectively with others • Attention to detail and the ability to maintain accurate records • Polished phone presence and professional in-person demeanor • Excellent written, verbal and interpersonal skills • Ability to multi-task, prioritize and manage time effectively • Thrive in a fast-paced, dynamic and innovative environment

Benefits

• Medical, Prescription, Vision, and Dental Insurance • Life Insurance • 401(k) with company match • Paid Time Off, Holidays, and Volunteer Hours • Company Wellness Program • Employee Assistance Program • Short and Long Term Disability Insurance • Pet Insurance • Tuition Assistance Program • Employee Recognition Program