Account Manager

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Nexera, LLC

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Financial Improvement • Management and Workforce Solutions • Performance Improvement • Sterile Processing and Certification • Population Health Management

51 - 200

Description

• Identifying and understanding the Client’s issue and needs. • Answering all inbound phone calls, e-mails, and chats. • Responsible for identifying and escalating each Client issue. • Clarifying the Client’s issue and tracking appropriately within systems. • Simplifying Client issues and providing feedback to appropriate team leaders.

Requirements

• 2 years Mortgage Customer Service experience or service industry experience. • Successful track record with Customer Service. • Strong ability to remain calm and positive in stressful situations. • Resourceful when problem-solving and able to think outside of the box while following the process in place. • Ability to multi-task, prioritize, and quickly solve any problems that arise. • Know when to escalate an issue and to the appropriate team; strong skills in judgment calls. • Ability to simplify and include all details to provide appropriate feedback. • Proficient with the entire Microsoft Suite and LOS experience preferred.

Benefits

• Competitive comp plan with salary. • 401k and full medical, dental, vision. • Leadership at your fingertips.