Zendesk Administrator

3 days ago

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user experience • analytics • ecommerce • web site optimization • digital experience

1001 - 5000

Description

• As the Zendesk Administrator, you will be an essential member of the Customer Success and Support Operations teams, responsible for customizing and managing our Zendesk environment to deliver seamless support experiences. • You will work closely with cross-functional teams to understand business needs and ensure the effective configuration, automation, and optimization of the platform. • In this role, you will develop workflows, set up system integrations, deliver reports and implement best practices to help our customer support team work more efficiently. • You'll also manage roles and permissions, monitor system performance, and proactively identify opportunities for improvement, keeping our Zendesk environment aligned with evolving business needs.

Requirements

• Experience 3+ years of experience as a Zendesk Administrator • Experience with Zendesk Support, Chat, Guide, and Explore. • 1-5 years of experience, with a good knowledge of the SaaS business model and KPIs • Bachelor’s degree, or equivalent experience in a relevant field (e.g., customer success, operations, business analysis, data analytics, database administration, computer science)

Benefits

• We’re humans first. • We hire dedicated people and provide them with the trust, resources and flexibility to get the job done. • We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. • We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact. • Our clients, partners and investors love our industry-leading product.