Technical Account Manager - East Coast

June 3

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Created by M365 Experts, for M365 Experts

Office 365 Reporting • Microsoft • Office 365 • Office 365 Management • Office 365 adoption

51 - 200

💰 Series B on 2020-10

Description

• Own overall technical relationship with pre-assigned accounts • Develop proposals and high-level designs with input from your customer’s stakeholders • Identify customer business and technical requirements for implementing the offered solutions • Participate in all internal sales meetings as the technical representative • Develop Statements of Work (SOW) for all professional services activity • Participate in validating the strategy for responding to RFPs • Be autonomous in implementing the platform's features both during the pre-sales PoC sessions and in the onboarding process of the customer following the purchase of the product by the customer • Report regularly to management on time spent, revenue, billable activities, and services • Track opportunities being worked on and services associated with the efforts of the additional teammates • Manage technical conversations with the customer to develop potential sales opportunities for add-ons or professional services

Requirements

• Strong working knowledge of Microsoft 365 technologies • Ability to create and configure Microsoft 365 tenants and Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive • Good knowledge of Azure DevOps • Familiarity with on-premises environments implemented through different topologies of Microsoft Active Directory and Exchange Server • Understanding of Disaster Recovery and/or Business Continuity • Strong functional understanding of Automation & Orchestration technologies • Wide technology background with emphasis on data center technologies and familiarity with cloud hyper-scalers • Ability to dissect complex business and technical challenges and develop solutions proposals • Relevant degree or work experience • Strong communication skills, including room presence and peer leadership • Nice to have: French and/or German

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service