High Performance Networking Technical Support Engineer

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Cornelis Networks

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

💰 $29M Series B on 2022-11

Description

• Provide professional high quality customer support for Cornelis Networks products. • Take technical ownership of user reported issues, driving diagnosis and resolution in a professional and timely manner. • Manage incoming customer support issues (via emails, portal postings, or phone calls), escalating, when necessary, based on documented procedures. • Support OEMs and/or system integrators with new cluster installation and acceptance, providing remote or on-site support as needed. • Proactively ensure customer readiness for updates; understand changes and their impacts on customers. • Actively participate and advocate for customers during the planning and sustaining periods of our product lifecycle.

Requirements

• Proficient in English, both written and verbal. • 5 + Years’ experience programming with C, C++, Perl, Python, and/or Fortran, as well as knowledge of Linux scripting. • 5 + Years’ experience system troubleshooting, network configuration and troubleshooting. • Strong analytical skills. • Strong interpersonal, verbal and written communication skills. • A demonstrated ability to work across geographies, time zones, companies, and organizations. • Ability to travel to Cornelis' headquarters for periodic meetings and training, as well as to partner/customer locations up to 25% (typical) to 50% (peak, e.g., at product launches or during key customer installation and acceptance periods). • B.S. Degree in Engineering, Computer Science, or a related discipline or 5+ years of equivalent experience in hardware or software development, validation, training, or technical support.