Customer Enablement Director

6 days ago

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1001 - 5000

Description

• The Director of Customer Enablement enhances operational capabilities of customer-facing teams. • Focuses on optimizing processes, tools, and systems to deliver customer value and experience. • Collaborates with cross-functional teams to adapt to business needs and improve strategies. • Leads execution excellence, process optimization, and tracks delivery projects across departments. • Develops and maintains SOPs, best practices, and capacity planning for customer support. • Measures success through KPIs and makes data-driven recommendations for continuous improvement.

Requirements

• Proven experience in developing and leading customer enablement strategies that have driven significant improvements in customer retention and operational efficiency. • Extensive experience in optimizing processes within customer-facing teams, ensuring that execution aligns with the company’s value proposition and strategic goals. • Demonstrated success in designing and implementing Standard Operating Procedures (SOPs) that have enhanced the effectiveness and productivity of customer-facing operations. • Experience in driving cross-functional collaboration to align enablement programs with product developments, customer feedback, and organizational goals. • Hands-on experience in capacity planning and resource allocation, ensuring optimal support for customer-facing teams based on commercial forecasts and operational needs. • Strong background in measuring the effectiveness of enablement initiatives through KPIs and driving continuous improvements based on data and feedback.