VP - Customer Service, Trademark Solutions

September 22

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trademark research • trademark watching • domain portfolio management • mitigating domain infringement • trademark screening

1001 - 5000

Description

•This role will lead the development and execution of a comprehensive customer service strategy aimed at delivering exceptional support across all customer touchpoints. •The role will involve overseeing teams responsible for order & renewal management, helpdesk, entitlements, and product technical support while driving customer satisfaction, retention, and loyalty across our product portfolio.

Requirements

•Bachelor's degree in business administration, management, or a related field; MBA or equivalent preferred. •Proven experience (10+ years) in a senior customer service management role, preferably in a technology or SaaS company. •Strong leadership skills with the ability to inspire and motivate teams to achieve goals and deliver exceptional service. •Excellent communication and interpersonal skills, with the ability to effectively interact with customers, executives, and cross-functional teams. •In-depth knowledge of customer service principles, practices, and tools, with experience in implementing and optimizing CRM systems. •Strategic thinker with a data-driven approach to decision-making and problem-solving. •Experience in managing complex billing and invoicing processes, preferably within a subscription-based business model. •Ability to thrive in a fast-paced, dynamic environment and drive change and innovation. •Proven track record of implementing process improvements and driving operational efficiency. •Strong analytical skills and proficiency in using data to drive insights and improvements.