Senior Employee Relations Support Partner

4 days ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

+1 more states

🌲 North Carolina – Remote 🦀 Maryland – Remote 🍁 Vermont – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

🦅 H1B Visa Sponsor

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Cox Enterprises

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Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

📋 Description

• The Employee Relations Support Partner (ERSP) is responsible for providing support to the Employee Relations Team by managing case intake and assignment and other various duties • Uses independent judgment and established resources to perform daily ER team tasks • Manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment • Follows established processes to prioritize, disposition, and assign cases in the case management system to Employee Relations Business Partners (ERBPs) • Coaches and advises employees and managers on the correct interpretation of Employee Relations policies and guidelines • Ensures consistent interpretation of Employee Relations programs, policies, practices and guidelines • Tracks status and resolution of employee / manager questions and issues • Redirects certain cases when needed to various partners • Manages the intake, disposition, assignment, documentation, and closure of matters received via the Company’s hotline • Assists with information gathering/documentation for legal complaints and charges and other matters as needed • Owns and manages tier 1 ER matters involving policy questions and other less complex matters • Prepares data-related reports for management, highlighting trends, inconsistencies and items for consideration

🎯 Requirements

• High School Diploma/GED and 5 years’ experience in a related field • Any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field • Proficient in Microsoft Office, including Excel, PowerPoint, and Word • Strong time management, multitasking, and organizational skills • Intermediate knowledge of state and federal employment laws, union avoidance • Ability to think, understand, and communicate at all employee levels (exempt, non-exempt, corporate, field) • Able to work independently and with a sense of urgency and prioritization • Excellent verbal and written communication skills • Capable of applying sound judgement and discretion when handling sensitive information • Strong attention to detail and high level of accuracy • Ability to work successfully in a quiet, private area 100% remotely, other than periodic travel (5-10%)

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)