Principal Partner Solutions Engineer

3 days ago

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Cresta

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Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.

AI • Machine Learning • Voice • Chat • Contact Center

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

📋 Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • In this role, you will be at the forefront of our partner go-to-market strategy, connecting Cresta’s AI-powered platform with partners such as Five9, Accenture, and Google. • You'll lead with strong soft skills and technical fluency, helping prospects understand the joint value of Cresta and partners. • Deliver impactful presentations and tailor messaging to show how our technologies solve real-world business problems. • Gather feedback from the field to inform product roadmap and influence our services strategy.

🎯 Requirements

• 10+ years in a customer-facing role, with at least 5+ years in technical pre-sales at a high-growth SaaS or AI company • Experience working with or selling into partner ecosystems (e.g., GSI, BPO, and CCaaS) • Proven ability to communicate with executive and technical audiences, simplifying complex ideas into business value • Resourceful, scrappy mindset—comfortable navigating ambiguity, building from scratch, and adapting to shifting priorities • Passion for storytelling, collaboration, and delivering value beyond a single product view • Highly organized, with exceptional written and verbal communication skills • Located in the Eastern or Central Time Zone (or willing to work primarily in those hours)

🏖️ Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment • Lunches and dinners included for in-office employees via Grubhub