Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Technical Enablement Manager
3 days ago
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • The Product/Technical Enablement Manager will play a crucial role in ensuring Cresta’s customer-facing teams are equipped with the necessary technical knowledge, product expertise, and technical tools to effectively communicate and deliver Cresta’s AI-powered solutions. • This role requires close collaboration with Product, Engineering, Sales, and Customer Success teams to develop and implement enablement programs that drive product understanding & expertise.
🎯 Requirements
• Bachelor’s degree or equivalent experience. • 5+ years of experience in Product Enablement, Technical Enablement, Sales Engineering, Product Management, or a related role within a high-growth technology company • Strong technical acumen and ability to translate complex AI and ML concepts into digestible, practical knowledge for customer-facing teams • Proven experience in designing and implementing scalable technical training programs • Excellent organizational skills and a passion for creating structured, efficient enablement processes • Ability to work cross-functionally and communicate effectively with both technical and non-technical stakeholders • A proactive approach and a genuine interest in how AI can address key business challenges
🏖️ Benefits
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Flexible vacation time to promote a healthy work-life blend • Paid parental leave to support you and your family • Monthly Gym & Phone allowance • Work from home office stipend to help you succeed in a remote environment. • Lunches and dinners included for in-office employees via Grubhub
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