Client Onboarding and LMS Specialist

February 16

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CrewBloom

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CrewBloom is a matchmaking platform for high-performance global talent.

Business Development • Recruitment • Offshoring • Outsourcing • Remote Outsourcing

201 - 500 employees

📋 Description

• We seek a dynamic and detail-oriented Client Onboarding and LMS Specialist to join the team. • This role is integral in ensuring a seamless onboarding experience for new clients onto the Learning Management System (LMS) platform. • The ideal candidate will be responsible for training clients and their employees, providing engaging demonstrations, managing ongoing account needs, and handling various customer service tasks. • This role requires a blend of technical proficiency, excellent communication skills, and strong organizational abilities. • Job Responsibilities: Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform; Customize onboarding plans to meet the specific needs and goals of each client. • Training and Support: Conduct training sessions for clients and their employees on the use of the LMS platform; Develop and maintain training materials, including user guides, tutorials, and video content; Provide ongoing support and troubleshooting assistance to clients to address any issues or questions. • Client Demos: Prepare and deliver live demonstrations of the LMS platform to prospective clients and existing users; Tailor demos to highlight features and benefits relevant to each client’s needs. • Account Management: Build and maintain strong relationships with clients, serving as their primary point of contact; Monitor client satisfaction and proactively address any concerns or feedback; Manage and track client accounts, ensuring timely follow-ups and resolution of any issues. • Reporting and Analysis: Generate regular reports on client usage and performance metrics; Analyze data to identify trends, opportunities for improvement, and areas of concern. • Customer Service: Answer client inquiries and provide support via inbound calls, emails, and other communication channels; Handle general customer service tasks as needed, including addressing and resolving issues or complaints; Serve as a backup for the customer service team, ensuring continuous support coverage. • Continuous Improvement: Stay updated on LMS platform updates, industry trends, and best practices; Collaborate with the product and development teams to provide client feedback and contribute to platform enhancements.

🎯 Requirements

• Proven experience in client onboarding, training, or account management, preferably within a SaaS or LMS environment. • Understanding of LMS platforms and their functionalities. • Excellent communication and presentation skills, with the ability to engage and educate diverse audiences. • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously. • Proficiency in using CRM and LMS software, as well as Microsoft Office Suite. • Ability to work independently and as part of a collaborative team. • Problem-solving skills and a customer-centric approach. • System Requirements: At least 15mbps for the main internet and at least 10mbps for backup. A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup. Note: Back-ups should still be able to function when there is a power interruption. A webcam. Noise-canceling USB Headset. Quiet, Dedicated Home Office. Smartphone.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.