Customer Success Engineer - Public Sector

6 days ago

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000

Description

• Welcome new Cribl customers into the Cribl ecosystem acting as the trusted advisor to ensure momentum is not lost between the pre- and post- sales process. • Engage with Sales and Solutions engineering to drive a seamless handoff with Customer Success to understand customer business goals and objectives. • Develop a deep understanding of the Cribl platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential. • Engage with customers post sales leveraging the customer success platform to provide training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers. • Be responsible for proactively developing and project managing a customer’s integration strategy, plan, and timeline with our implementation services team. • Help develop training documentation, presentations, and content that will help onboard new customers and provide continued value to all customers.

Requirements

• 3 - 5 years in a related function with direct customer advocacy and engagement experience in post-sales, support, pre-sales or consulting with a passion for customer success and empathy for customer outcomes and value • Experience in a technical position • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers • Quick learner with good technical and problem-solving skills • You live in DC/MD/VA • Experience working in or supporting the Public Sector

Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Eligibility for a discretionary company-wide bonus