Customer Success Engineer

November 4

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Tealium

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tag management • unified marketing • tag management system • digital marketing • big data

501 - 1000

Description

• Facilitate excellent customer experience. • Debugging JavaScript code and writing example code snippets. • Communicate professionally via our ticketing system, and remote meetings. • Provide enablement to our customers allowing them to utilize and realize value from our products creating prolonged engagement with the platform. • Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices. • Become an expert in the suite of Tealium products including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess. • Contribute to our knowledge base to support both internal and external content. • Manage and prioritize workload on a daily basis.

Requirements

• You bring a minimum of 3 years of experience in client-facing and technical skills. • You possess excellent written and verbal communication skills and are a clear and articulate speaker. • You are comfortable with reading, writing, and debugging JavaScript and/or other similar programming languages. • You have experience working in web technologies. • You have experience with APIs connecting different vendor platforms. • You can quickly and efficiently search, understand, and apply technical documentation. • You are passionate about resolving issues with great attention to details. • You are well versed with tools such as the Browser Developer Tools and Proxy tools. • You have an understanding or desire to learn about mobile app development and debugging. • You are familiar with various BI tools, databases, and SQL languages. • You have experience in digital marketing and web analytics products such as Adobe Analytics, Google Ads or Salesforce. • Experience with Tealium products or the Adtech ecosystem is a major plus. • Fluency with Spanish (written and spoken) is a major plus.

Benefits

• Employees are eligible to receive an annual bonus and stock options. • Employees and their families are eligible for medical, dental, vision, life, and disability insurance. • Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching. • Employees are eligible for flexible paid time-off and extended paid parental leave. • We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees. • We offer 15 hours of paid work time for volunteer activities and programs. • Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY: accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. • Exempt Non-CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.