Gainsight Administrator - CX Ops Analyst

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Cribl

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501 - 1000

Description

• Cribl is a growing remote-first company focused on customer experience and operational excellence. • The role involves administering Gainsight and optimizing customer success strategies at Cribl. • Team members are expected to collaborate, gather requirements, and enhance processes for customer success.

Requirements

• 3-5 years experience in operations for customer success, services, support, sales, or marketing • Gainsight administration experience, with Gainsight Administrator Level 1 & 2 Certifications • Experience in data analysis, business requirements, and design of reports and dashboards • Demonstrated project management, problem-solving and prioritization • Experience working in cross-functional teams • Excellent written and verbal communication and presentation skills • Is highly adaptable to changes and fast paced environments • Bonus Points: Experience working as a practitioner in customer success or equivalent understanding of key customer success principles, Hands on end-user experience with a CRM tool such as Salesforce, Understanding of data structures, data modeling, and database management, Animal lover - especially goats of any variety

Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Eligibility for a discretionary company-wide bonus