Senior Community Programs Manager

6 days ago

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Crisis Text Line

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201 - 500

💰 $23.8M Series B on 2016-06

Description

• Our work is transforming the way people in pain access support at their fingertips • Our work is innovative in the crisis response space • Our dynamic, fun, and diverse culture • Our meaningful cause, led by empathy and innovation • Our strong values at the center of all we do • Our commitment to diversity, equity and inclusion • Our commitment to engagement and belonging • Our commitment to our employees and their holistic wellbeing • Our value of work/life balance • Our growth mindset and prioritize professional development • Our leaders who truly care • You will be responsible for the strategic planning, development, implementation, and evaluation of our community programs and initiatives. • Collaborate closely with cross-functional teams to drive the organization’s community engagement efforts forward in the programs we design and implement.

Requirements

• 4-6+ years of previous work experience, particularly in community, customer success, customer support, program management, or project management • 2-4+ years of experience in community programs management, including program design, implementation, and evaluation, preferably in a volunteer-based community or non-profit organization • Proven track record of successfully managing complex community programs and initiatives • Strong understanding of current trends in community engagement • Excellent project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines • Exceptional interpersonal and communication skills, with the ability to build relationships with diverse stakeholders • Proficiency in using community platforms, such as Higher Logic Vanilla, Gainsight, etc. • Strong leadership abilities and the capacity to work effectively within a team environment • Bilingual (English/Spanish) a plus

Benefits

• 20 paid holidays including: • Federal holidays like Juneteenth and Labor Day • Election day • Holiday break from Dec 24 through January 1 • 2 renewal days • 2 floating holidays • Flexible paid time off, including: • 15 vacation days • 3 personal days • 7 sick days • Medical, dental, and vision benefits for the staff member and family at no cost to the employee • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution • 12 weeks paid parental leave (after 6 months of employment) • Student loan repayment (after 2 years of continuous full time service) • Family support through a virtual childcare platform • Stipends/Allowances • Mental health (Monthly) • Internet Service (Monthly) • Professional Development (Annual) • Wellness (Annual) • Home office setup (One time/First year)