EHR Systems Operations Analyst

March 8

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

+6 more states

🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Crossroads

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Crossroads is an outpatient treatment provider for people dealing with substance use disorders, specializing in medication-assisted treatment (MAT). They offer a comprehensive approach to recovery, including FDA-approved medications, peer support, care coordination, counseling, and contingency management, personalized to the unique needs of each patient. By providing convenient access to services through a 24/7/365 patient access center, virtual appointments, and their Instant Intake® service, Crossroads facilitates recovery journeys across multiple states, such as Georgia, Kentucky, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia. Dedicated to high-quality, evidence-based care, Crossroads supports their community with resources and partnership programs to ensure a compassionate and successful path to recovery.

Substance Abuse Counseling • Out-Patient Treatment Facility • Mental Health • Substance-use Disorders • Medication-assisted Treatment

501 - 1000 employees

Founded 2005

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Oversee the setup, configuration, and ongoing optimization of the EHR system for opioid treatment centers and other medical operations. • Work with cross-functional teams to ensure system features align with clinical workflows, particularly in opioid treatment, medication-assisted treatment (MAT), and related clinical services. • Troubleshoot EHR system issues and recommend solutions to improve functionality, efficiency, and usability for end-users. • Actively participate in the Steering Committee to evaluate, test, and coordinate the deployment of changes to the EHR system, ensuring effective communication across teams and smooth transitions to production. • Collaborate with clinical teams to design and implement EHR-based workflows that align with best practices for opioid treatment programs, including patient intake, drug testing, case management, and reporting. • Ensure that all EHR configurations support compliance with federal, state, and local regulations (e.g., CARF, SAMHSA, HIPAA) specific to opioid treatment and substance use disorder management. • Participate in the testing, implementation, and deployment of software upgrades and system integrations. • Collaborate with IT and vendor teams to ensure smooth integration of the EHR system with other clinical and administrative systems used in the organization. • Support the entire lifecycle of operations and clinical operations-related support tickets, ensuring prompt acknowledgment, appropriate prioritization, and efficient resolution for both clinical and operational issues. • Proactively track open tickets related to clinical workflows, EHR system functionality, and operational processes, managing escalations to ensure resolution within defined service level agreements (SLAs) and minimizing disruptions to patient care and operations. • Communicate timely updates to relevant stakeholders, documenting the resolution process for each ticket to ensure transparency, accountability, and continuous improvement in EHR system performance and operational workflows. • Work collaboratively with other departments (e.g., IT, clinical operations, compliance, finance) to address cross-departmental issues and ensure the EHR system supports the broader goals of the organization. • Create comprehensive training materials, including guides, tutorials, and FAQs, focused on EHR system functionalities, clinical workflows, and operational processes, tailored for trainers to use with clinical and operational staff. • Conduct training sessions for selected trainers or team leads within clinical and operational teams, equipping them with the knowledge and tools to effectively train their teams on EHR system usage, clinical documentation, patient care workflows, and system best practices. • Provide continuous support to trainers, collecting feedback on training effectiveness, and making necessary updates to materials to reflect system updates and changes in clinical or operational processes. • Partner with Compliance to ensure that EHR workflows comply with all relevant regulations and standards related to opioid treatment, including drug diversion prevention, controlled substance tracking, and patient confidentiality. • Stay up to date on changes in healthcare regulations and work with compliance teams to ensure the EHR system is properly aligned with new guidelines. • Act as a liaison between clinical teams, IT departments, and vendors to gather feedback and continuously improve EHR functionalities and user experience. • Recommend enhancements to EHR processes to improve clinical outcomes and operational efficiency.

🎯 Requirements

• Bachelor’s degree in health information management, Healthcare IT, Nursing, or a related field. • Master’s degree is a plus. • Minimum of 3-5 years of experience as an EHR Systems Analyst or similar role in a healthcare setting, with a focus on opioid treatment or substance use disorder programs. • Experience working with EHR systems (e.g., Carelogic, Medgen, Epic, Cerner, Meditech, etc.) in a clinical setting, especially within the context of addiction treatment or behavioral health. • Strong knowledge of opioid treatment center operations, medication-assisted treatment (MAT) processes, and related clinical workflows. • In-depth understanding of healthcare regulations, including SAMHSA, HIPAA, and 42 CFR Part 2 (patient confidentiality in substance use treatment). • Proficient in EHR configuration, clinical workflow optimization, and system troubleshooting. • Strong interpersonal and communication skills, with the ability to collaborate across various departments. • Certification in Health Informatics (e.g., CHI, CPHIMS) or EHR system certification preferred.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • PTO • Variety of 401K options including a match program with no vesture period • Life Insurance • Short/Long Term Disability • Paid maternity/paternity leave • Mental Health Day • Calm subscription for all employees