Director - Digital Operations Center

Yesterday

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Oversee global operations of the 24/7 Digital Operations Center (DOC). • Lead a team ensuring continuous monitoring, incident management, and operational integrity. • Drive strategic vision of the DOC, ensuring efficient operation within the "Follow the Sun" model. • Ensure 24/7 monitoring and incident management for technology environments, including product platforms and cybersecurity. • Serve as senior escalation point for critical incidents, guiding the DOC team.

Requirements

• Minimum of 10+ years of experience in technology operations, including 5+ years in a leadership role overseeing Network Operations Centers (NOC), Security Operations Centers (SOC), Incident Management Operations Center (IMOC), or similar environments. • Proven track record of managing 24/7 operations in a global, high-availability environment. • Deep understanding of IT infrastructure, including networks, servers, cloud platforms, email systems, VPNs, and cybersecurity. • Experience with monitoring tools, Common Operating Picture (COP) platforms, and emergency notification systems. • Familiarity with Site Reliability Engineering (SRE) principles and practices. • Strong leadership and team management skills, with a focus on fostering a collaborative, high-performance culture. • Excellent decision-making and problem-solving abilities, particularly in high-pressure situations. • Exceptional verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization. • Experience in crisis management and the ability to lead a team through complex, fast-moving situations. • Bachelor's degree in Information Technology, Computer Science, or a related field is required; a Master’s degree or relevant certifications (e.g., ITIL, PMP) is a plus.

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration