Director - Special Operations

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EvenUp

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Description

• EvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks legal assistance can expect a fair resolution. • The Special Operations Team at EvenUp operates at the intersection between Business Operations, Special Projects, Product and Legal Operations. • The team is dedicated to delivering consistent improvement in operational metrics, productivity, efficiency, and overall performance across the organization. • Sample Special Operations projects include expanding the footprint of our operations team into international markets, launching new offices, providing operational support to new product launches, and creating Learning & Development training programs across EvenUp. • Our ideal candidate would have experience wearing multiple hats in operations and will have had experience building robust, actionable analytics, program management, and managing teams or operations in legal technology, service delivery or operational companies.

Requirements

• 6+ years of experience in an operational leadership position, preferably within in a fast-growing, highly collaborative environment or in the legal or technology sectors • Demonstrated success in developing and executing plans that improve operational metrics and drive business growth • Proven experience in leading teams to achieve high levels of performance and efficiency • Demonstrated work experience managing operational, production-based workflows and teams, including BPO management, vendor management, and offshoring • Significant experience building, optimizing, and implementing related processes, protocols, resources, and performance management frameworks • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels • Effective alignment of cross-functional teams to achieve shared performance goals • Strong analytical skills with the ability to translate data into actionable performance strategies. Proficiency in working with/manipulating large data sets via Excel, G-sheets, Airtable, etc. (SQL a plus)

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off and 10+ holidays per year • A stipend to upgrade your home office for fully-remote roles • 401k for US-based employees