Regional Operations Director

October 29

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Description

• The Regional Director of Operations (“RD”) serves as a key leader that is responsible for oversight and integration of all operational, sales and cultural functions across multiple orthodontic practices. • The role scope of a Regional Director may vary but will generally be accountable for upwards of $40-$50M+ in P&L. • Reporting to a Regional President, the RD is a critical role in driving the performance of the business through a focus on best practice implementation, strong relationships and partnership with Orthodontists, and coaching/leading Regional Managers and Practice Leadership. • This position will require travel up to 60% of the time. • Functions as key leader and partner to practices ensuring operational and cultural excellence across assigned territory. • Oversight and accountability for key performance indicators regarding the financial health of the business to include starts, production, and collections targets. • Support practices with the recruitment, development and retention of key team members that are aligned with the overall practice and Orthodontic Partner’s culture and core values. • Partner with Practice and Regional Manager leadership to advocate for exceptional patient care. • Accountable to operational budget, including Production, Revenue, Collections and EBITDA. • Coach, manage, and mentor a team comprised of a mix of Regional and Practice level Managers. • Partner with Practice Leadership to ensure they meet all clinical and compliance standards through the training and development of team members. • Support and advise Practices and Regional Managers on workforce planning needs, and ensure the assigned territory has a proactive approach to talent planning and staffing for practice or regional roles. • Implement and support the Orthodontic Partners playbooks. • Maintain awareness of market conditions in the region; recommend changes to deflect competitive pressures and/or to seize opportunities to capture greater markets.

Requirements

• 8 to 10+ years’ progressive experience within sales, operations, or marketing within a multi-site consumer driven business. Orthodontic and / or healthcare experience preferred. • 5 to 7+ years’ experience leading sizable teams with additional experience leading Managers or others with supervisory responsibility. • Bachelor’s degree or equivalent experience. • A deep understanding of key business drivers with an ability to interpret and apply understandings to drive sound decision making. • Comfortable working in a fast-paced, high growth environment and ability to adapt quickly to changing priorities based on business needs. • Comfortable working in a matrix driven environment with an ability to balance needs of multiple stakeholders. • Leads with empathy, listens first to understand, and makes sound business decisions. • High performance mindset with a relentless focus on excellence.