Platform Professional Services Manager

3 days ago

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CrowdStrike

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CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• CrowdStrike Platform Professional Services is seeking a manager responsible for leading our Next-Gen SIEM and LogScale Operational Services teams, which provides long term support of the CrowdStrike platform and related applications. • The Operational Services Manager will have responsibility for building and growing a team focused on providing implementation services around the CrowdStrike Falcon platform including Next-Gen SIEM and LogScale. • Build and grow a team that helps customers operationalize and support the CrowdStrike platform including Next-Gen SIEM and LogScale as well as analyze and investigate associated alerts within the customer SOC environment. • Provide hands-on support, tactical with your team members to help them deliver high quality services to our most strategic customers across the Falcon platform including Next-Gen SIEM and LogScale. • Deliver directly to customers and partners technical implementation, configuration and troubleshooting assistance with the Falcon platform including Next-Gen SIEM and LogScale. • Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams. • Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes. • Manage and mentor team members to help expand skill sets and maximize performance. • Anticipate customer needs for professional services by leveraging new CrowdStrike features and module releases. • Work closely and collaboratively with Operational Services team to develop customer facing collateral. • Deliver high quality services constantly seeking feedback from customers, partners and CrowdStrike team members to improve offerings.

🎯 Requirements

• Bachelor’s degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience • Currently have or can obtain necessary security clearances, per customer requirement • 7+ years of professional experience in professional services • 4+ years of experience in technology and/or SOC leadership managing a team of direct reports • 4+ years of experience in technology with log management/SIEM solutions (Falcon Next-Gen SIEM, LogScale, Splunk, QRadar, Arsight, LogRhythm, Exabeam, etc) • Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, etc. • Applied knowledge of infrastructure services and applications hosted in AWS, GCP and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking and data storage • Experience working with software development projects and field engineering teams • Experience working with pre-sales teams on technical scoping and requirements building • A proven leader, with the ability to inspire, lead, and mentor a high performing organization, with the ability to establish strong cross functional relationships to work collaboratively • Excellent communication, interpersonal, and collaborative skills • Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality • Very knowledgeable on Windows, Mac, and Linux platforms • Ability to travel up to 10% of the time

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe