Senior Customer Success Manager - LogScale/Next-Gen SIEM

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Help customers derive maximum value from LogScale/Next-Gen SIEM product suite • Build and foster relationships with customers • Proactively support customers by driving business outcomes and identifying opportunities • Create success plans around customer’s desired outcomes and drive product adoption • Identify measurable goals and timelines for customer onboarding • Manage renewal risk and collaborate with sales teams for successful renewals • Conduct strategic business reviews on business priorities and customer satisfaction • Serve as customer advocate with internal teams • Leverage internal technical expertise to provide solutions • Drive escalations with executive management • Drive customer references and success stories • Create knowledge base content for the company • Participate in technical communications and share best practices

Requirements

• Bachelor’s Degree or equivalent experience • Minimum of 3 years of experience in a CSM or TAM role • 2+ years experience in SIEM and SOAR technologies • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25% • Commitment to customer success • 5+ years of Customer Success/Support/Technical Account Management experience in SaaS organization (Bonus) • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud (Bonus) • Experience managing software integration projects (Bonus) • Prior experience in the log management space (Bonus)

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration