Solution Engineer

3 days ago

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CSG

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Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services

5001 - 10000 employees

Founded 1982

Description

• The Solution Engineer is recognized as an individual contributor supporting sales to drive the “technical close”. • This role lies within the CX organization and is responsible for building and presenting compelling technical solution materials and technical demonstrations during the sales phase. • Documenting customer requirements and solution capabilities in an SOW during the contracting phase. • Collaborating with Delivery during the handover phase. • This role frequently interacts with peers from Sales, Customer Success, PMO, Strategy & Advisory, Solutions Architecture, Delivery, and Product Management. • Identify customer requirements and collaborate with our teams to promote the product/solution and service design approach to meet those requirements, present the proposed solution, and adjust the solution for the customer. • Collaborate with other solution engineers and architects to design and present a technical architecture and/or product/solution design to the customer. • Demonstrate the functional and technical aspects of the solution while educating the customer on the value-based benefit, scalability, story, return on investment, and environment configuration of the solution. • Assess deliverables, approach, and solutions to guide standardization across multiple solutions sets, simplification to the solution sales approach, and a more effective & efficient Customer Solutions.

Requirements

• Bachelor's degree in BS/BA/BE, or related field with 5+ years' experience in sales of software products and services • Proficiency in English in a business environment. Spanish and Portuguese is highly desirable. • 3+ years progressive pre-sales experience in CSG's target markets (Financial Services, Telcom, Healthcare, Retail) • Experience developing new businesses and quota accomplishment in a pre-sales role supporting large to mid-sized enterprises

Benefits

• Work from Home • Employee Belonging Groups • Healthcare: Dental, Medical, and Vision • Paid Vacation, Volunteer, and Holiday Time Off • And so much more!