Account Manager

September 16

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Description

β€’ Manage and own the success of current and new customers. β€’ Help drive a high level of customer satisfaction, product adoption and retention. β€’ Responsible for an individual Book of Business focused on customer payment survival in their first three months. β€’ Handle inbound cancellation requests via queue for all customers. β€’ Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction. β€’ Develop an understanding of typical business challenges faced by customers. β€’ Effectively communicate the value proposition of Market Leader.

Requirements

β€’ Experience delivering client-focused solutions to customer needs β€’ Exceptional leadership skills - a demonstrated desire to β€œown it” β€’ A quick and flexible learner with a motivated and positive work ethic β€’ History of success in reaching goals β€’ Ability to receive feedback and apply coaching β€’ Have a motivated and positive work ethic β€’ Excellent communication skills, both written and verbal β€’ A committed and flexible attitude to the job β€’ Ability to solve problems as they arise β€’ Focused, reliable and proven ability to self-manage in an autonomous work environment β€’ Value personal growth and self-development – demonstrate a growth mindset β€’ The ability to support a temporary remote work from home situation

Benefits

β€’ Medical, dental, vision – starting on day 1! β€’ 401k program with company match. β€’ Career growth & development opportunities. β€’ Wellbeing program, so you can earn additional $ toward medical expenses. β€’ Employee stock ownership program. β€’ Healthy work-life balance.

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