Account Manager

September 16, 2024

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Perseus Group, Constellation Software

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Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

📋 Description

• Manage and own the success of current and new customers. • Help drive a high level of customer satisfaction, product adoption and retention. • Responsible for an individual Book of Business focused on customer payment survival in their first three months. • Handle inbound cancellation requests via queue for all customers. • Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction. • Develop an understanding of typical business challenges faced by customers. • Effectively communicate the value proposition of Market Leader.

🎯 Requirements

• Experience delivering client-focused solutions to customer needs • Exceptional leadership skills - a demonstrated desire to “own it” • A quick and flexible learner with a motivated and positive work ethic • History of success in reaching goals • Ability to receive feedback and apply coaching • Have a motivated and positive work ethic • Excellent communication skills, both written and verbal • A committed and flexible attitude to the job • Ability to solve problems as they arise • Focused, reliable and proven ability to self-manage in an autonomous work environment • Value personal growth and self-development – demonstrate a growth mindset • The ability to support a temporary remote work from home situation

🏖️ Benefits

• Medical, dental, vision – starting on day 1! • 401k program with company match. • Career growth & development opportunities. • Wellbeing program, so you can earn additional $ toward medical expenses. • Employee stock ownership program. • Healthy work-life balance.