PSG Manager

3 days ago

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Perseus Group, Constellation Software

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Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

📋 Description

• The Professional Services Manager is responsible for leading the Professional Services Group (PSG), ensuring successful software implementation, training, and product adoption for our customers, while maintaining strong departmental profitability metrics. • Oversee successful implementation of New Deals and Upgrades/Initiatives. • Develop and tailor implementation processes and plans to meet diverse dealer requirements. • Direct and support project manager(s) to guarantee timely and efficient project delivery, resulting in a PSG NPS score of at least 60%. • Share the responsibility of project management during busy seasons. • Identify and support at-risk customers, ensuring successful adoption and satisfaction. • Design and ensure successful delivery of training sessions, both virtual and in-person. • Collaborate with trainers and content creator(s) to enrich the knowledge base with on-demand instructional videos. • Support trainers in escalating or resolving customer inquiries and issues promptly. • Optimize trainer schedules to ensure balanced workload distribution and maximize team efficiency. • Develop comprehensive cross-training programs to enhance the versatility and skills of all team members. • Ensure the team is fully staffed by maintaining trainer levels and integrating new hires as required. • Develop and maintain comprehensive PSG metrics, reports, and dashboards (including project tracking, trainer utilization, and PSG revenue).

🎯 Requirements

• Minimum BS, preferably in Business Management or IT related field • 3+ years of experience leading a professional services team in an SMB software environment • Accounting or ERP software experience a plus • Independent self-starter with a can-do attitude • Strong problem-solving skills. Must be able to analyze information to make independent decisions quickly and effectively. • Excellent organizational, time management, and customer service skills • Must be willing to travel for events and customer meetings

🏖️ Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). • Time off: The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.