Associate Partner Success Manager

4 days ago

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

💵 $51.3k - $84.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Curriculum Associates

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Curriculum Associates is a company that partners with educators to make classrooms better places for teachers and students. They focus on providing evidence-based instructional materials and assessments, such as the i-Ready platform, which supports personalized learning and helps teachers differentiate instruction. Their offerings include diagnostics, mathematics, reading, and writing programs, aimed at improving student outcomes from kindergarten to 8th grade. Curriculum Associates also conducts research to understand and enhance the state of student learning. The company has recently expanded by acquiring SoapBox Labs, a leader in voice AI technology, emphasizing their commitment to equity-driven learning experiences.

Education • Educational Publishing • K-12 • Education technology • Curriculum

1001 - 5000 employees

Founded 1976

📚 Education

🤝 B2B

📋 Description

• The Associate Partner Success Manager works on the Partner Success team. • They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. • Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. • This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs. • The Partner Success team is perfect for someone who embraces the concept of 'selling through service'. • You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process. • As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; • You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time. • Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products. • You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom. • You’ll notice and cultivate 'champions' and 'partners' in your assigned districts to strengthen program implementation. • You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for 'at risk' accounts. • You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization. • You’ll support new and prospective implementations by retrieving information for proper set-up of accounts. • You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team.

🎯 Requirements

• You have a Bachelor’s degree (Education or Marketing/Business preferred) • You are an active listener with strong communication skills • You have the ability to maintain accuracy and attention to detail in a fast-paced environment • You possess strong organizational and time-management skills, along with the ability to multi-task • You love to collaborate with a wide range of people and disciplines • You have natural problem-solving and analytical capability • You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook • You are energized by the prospect of learning new technology and systems • You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation

🏖️ Benefits

• Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. • Employees can enroll in our company’s 401k plan and receive an employer match. • Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.