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• Own the creative expression of the Customer.io brand, collaborating with other marketing team members to execute a brand strategy that elevates our presence in the market and resonates with our target customer • Be both a creative leader for the team and a hands-on executor who can set the bar for execution quality and visual storytelling • Build, manage, and mentor a team of creative marketers to execute creative across all channels, including web, digital marketing, events, and social media • Develop and implement new systems and processes to help drive internal alignment on brand priorities and streamline the execution of key creative deliverables • Collaborate closely with GTM stakeholders, including sales and customer success, ensuring that our brand efforts meet our business goals and objectives • Identify and lead engagement with external partners, such as agencies, vendors, and freelancers, to augment our execution capacity • Partner with the Head of Product Design to define and execute a cohesive design strategy and language across the company
• 5-10 years of experience as a digital marketing creative with a strong portfolio demonstrating a track record of high-quality brand execution for B2B companies • 3+ years in a creative leadership capacity, with experience and passion for managing people directly and nurturing their career growth, not just directing their work • 3+ years of experience working in fast-growing start-up environments where a growth mindset, adaptability, and a drive for continuous improvement are valued • 2+ years of leading remote teams across multiple time zones
• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year
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