Senior Product Manager, In-App

November 8

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Customer.io

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marketing • analytics • customer retention • user retention • email marketing

51 - 200

💰 Series A on 2022-03

Description

• Hello! I’m LJ, Director of Product Management at Customer.io. • I’m looking for a Senior Product Manager to join our Messaging Channels team and enable marketing and growth teams to connect with their audiences across channels and platforms. • From in-app messages to push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), you’ll drive innovation that helps our customers reach their audience effectively and respectively, impacting millions of people who receive messages from our platform every day. • This role is perfect for you if you’re energized by solving complex problems at scale and undaunted by discussions around infrastructure performance, costs, and reliability. • You’ll stay deeply connected to customers, gathering insights to advocate for their needs, while collaborating with engineering and design to deliver multi-channel messaging solutions that drive business goals and respect end-user preferences. • And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials. • Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are: Valuable: Used and loved by our customers. • Viable: Fit within our business and technical constraints. • Usable: Easy for our customers to implement and use. • Feasible: Implementable by our engineering team. • Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more. • Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels. • Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities. • Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage. • Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects.

Requirements

• Ability to work overlapping hours with GMT-8 to GMT-5 time zones. • 5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms. • Strong experience in MarTech, growth marketing, or messaging automation tools (experience with Customer.io or similar platforms is a plus). • Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value. • A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often. • Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes. • An infectious energy when sharing customer stories, used to align the team around the customer’s experience. • Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear. • An excellent writer who values clarity and brevity while avoiding jargon.

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year