Senior Onboarding Analyst

October 17

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Description

• Own customer onboarding experience from contract to live • Coordinate with other Onboarding Analysts and developers to solve bottlenecks to smooth and accelerate the onboarding process • Coordinate with Growth Managers to ensure smooth Go To Market planning and training for Distributors • Coordinate with Product team to gather requirements for customer development needed to onboard a new Distributor Partner • Identify blockers and provide solutions for the onboarding process • Participate in evolving the roadmap and playbook for all onboarding features, managing the expectations of all stakeholders • Proactive and consistent outreach to stakeholders to gather feedback and prioritize development • Act as a product expert for the Sales & Marketing team to help close new deals and engage with existing stakeholders

Requirements

• +5 years of experience in product/ project management, bonus points for ERP domain experience • Excellent verbal and written communication, and project management skills • Solid customer service/ success mindset and experience • Passion for problem solving and and ability to empathize with stakeholders’ concerns and priorities • Exceptional time-management and organizational capabilities • Entrepreneurial self-starter and multitasker who can quickly adjust priorities in a deadline-driven environment • BA/BS university degree preferred • Extra credit for prior experience in the hospitality industry

Benefits

• Base salary + stock options package • Paid Medical, Dental, and Vision • 401k Plan • Unlimited PTO • Flexible remote (work-from-anywhere) environment • Workspace equipment provided (computer, external monitor, and VoIP headset)