Customer Service Representative, Employee Assistance Program
Yesterday
Description
• Responsible for supporting the provision and use of the Employee Assistance Program. • Determines purpose of call by actively listening and interacting with callers. • Assesses client’s needs and communicates information regarding EAP services. • Takes inbound calls and chats from members and connects them with benefits. • Recognizes crisis situations and evaluates for needed action. • Maintains confidentiality of member information.
Requirements
• 1+ years’ experience in call center environment. • Experienced in social, psychological, or human service field providing client support. • Technical requirement for personal residential internet service: minimum 25mbps/3mbps, hardwired connection required. • Mental health or human services background preferred. • 1-3 years of healthcare experience preferred.
Benefits
• Medical, dental, and vision benefits. • 401(k) retirement savings plan. • Employee Stock Purchase Plan available. • Fully-paid term life insurance. • Short-term and long-term disability benefits. • Well-being programs. • Education assistance and free development courses. • CVS store discount and discount programs with partners. • Paid Time Off (PTO) and holidays.
Apply NowSimilar Jobs
Yesterday
ResMed
5001 - 10000
Intermediate customer support role for MatrixCare's Enterprise Financials products.
🇺🇸 United States – Remote
💵 $26 - $40 / hour
💰 Post-IPO Debt on 2019-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
Yesterday
Motorola Solutions
10,000+
Supports DoD customer management at Motorola Solutions for service delivery.
Yesterday
TaskUs
10,000+
First point of contact resolving customer issues for a financial services company.