Associate Customer Support Manager

Yesterday

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Motorola Solutions

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Public Safety • Enterprise Security • Two-way Radios • Radios • Land Mobile Radios (LMR)

10,000+

Description

• Supports the Federal DoD Customer Support Manager (CSM). • Provides direct support to the Federal DoD CSMs to ensure timely execution and compliance with contract commitments. • Coordinates, reviews, and prioritizes all project/contract efforts with the CSM. • Tracks all post award contract Service deliverables in a central repository. • Processes all work tickets between vendors and customers to ensure timely accounts payable and receivables. • Performs contract loading responsibilities for customer entitlement of purchased service products. • Attends weekly forecast and team meetings.

Requirements

• 2+ years of experience in a Customer Service, Customer Support, Systems Management role or prior military experience. • Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract. • Travel Requirements 10-25%

Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!