Customer Support Associate, Worklife
Yesterday
Description
• Handling inbound calls from members in a high volume, fast paced call center. • Executes business support tasks including administrative support and follow-up calls. • Maintains internal documentation and compliance with policies. • Protects member information and triages calls effectively. • Provides a customized experience based on customer needs.
Requirements
• 1 year of customer service and call center experience. • 1 year in a social, psychological or human service field providing client support. • Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams). • Must have a separate workspace free from distraction. • Reliable internet with specified speeds.
Benefits
• Full range of medical, dental, and vision benefits. • 401(k) retirement savings plan available. • Employee Stock Purchase Plan for eligible employees. • Fully-paid term life insurance. • Short-term and long-term disability benefits. • Well-being programs and education assistance. • Free development courses and CVS store discount. • Paid Time Off (PTO) and paid holidays.
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