Grievance Analyst - Pending Case Review
October 9
Description
• Perform quality reviews on Medicare Part D grievance cases • Determine if cases are documented accurately • Conduct thorough research and ascertain full resolution • Report error trends to leadership • Provide support to various operational teams
Requirements
• 2 plus years of experience in customer service • Proficiency in Microsoft Office products (Excel, Word, Outlook) • Minimum of 2 years Med D grievance experience • Advanced knowledge of grievance processes
Benefits
• Full range of medical, dental, and vision benefits • 401(k) retirement savings plan • Employee Stock Purchase Plan • Fully-paid term life insurance • Short-term and long term disability benefits • Well-being programs • Education assistance • Free development courses • CVS store discount • Paid Time Off (PTO) and paid holidays
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