Cyara
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500
💰 Private Equity Round on 2022-01
Senior Customer Success Manager - East
October 5
Cyara
IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing
201 - 500
💰 Private Equity Round on 2022-01
Description
• Work with a global team at Cyara, • Help enterprise customers maximize value of solutions, • Build and maintain strong relationships, • Focus on delivering exceptional customer experiences.
Requirements
• 5+ years of experience in a Customer Success Role • Experience managing large, multinational accounts • Negotiate large, complex renewals • Strategic conversations with senior customer executives • Leverage internal resources for customer outcomes • Developing and managing commercial relationships • Proven track record of meeting targets • Strong technical acumen • Strong program management skills • Strong analytical skills • Previous experience in SaaS or telecoms • Knowledge of testing, software development lifecycle desirable • Bachelor's degree in a related discipline desirable
Benefits
• Flexible work environment • Competitive compensation • Team-oriented atmosphere
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