Customer Success Manager - Cloud Data

November 16, 2023

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TetraScience

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Open | Cloud-Native | Purpose-Built for Science

Experimental Data • Life Sciences • Data Integration • Cloud Computing • ML/AI

51 - 200

Description

•Transparency and Context - We trust our people will make the right decisions and overcome any challenges when given data and context. •Trust and Collaboration - We believe there can only be trust when there is transparency. We are committed to always communicating openly and honestly. •Fearlessness and Resilience - We proactively run toward challenges of all types. We embrace uncertainty and we take calculated risks. •Alignment with Customers - We are completely committed to ensuring our customers and partners achieve their m

Requirements

•Deliver an elite customer experience by employing a customer-centric approach •Own all aspects of customer relationships including retention, expansion and satisfaction (measured by NPS & CSAT) •Manage the renewal experience and identify and define new scientific business case opportunities aligned to the customers’ objectives and vision with support from Tetra scientific team members where appropriate •Experience implementing customer success metrics around adoption, expansion and retention •Experience running QBR's and speed to value presentations •Proactive outreach and engagement with TetraScience’s existing customers to ensure continued adoption and satisfaction. •Manage customer onboarding with responsibility spanning your accounts’ entire customer journey and experience with TetraScience including design and execution of personalized customer success plan •Build close relationships with customers to understand their needs with the goal of maximizing value •Capture and analyze customer feedback to navigate the resolutions of issues in a timely manner •Collaborate with internal stakeholders such as sales, delivery engineers, and Product to analyze customer feedback and guide customer success •Collaborate with theTetra Product team to advocate for customer’s feedback and incorporate insights into Tetra product roadmap •Own key success metrics such as NPS, CSAT, and Success Plan objectives on customer health through timely status updates and customer reviews •Leverage data insights to manage progress, performance, and priorities

Benefits

•Competitive Salary and equity in a fast-growing company. •Supportive, team-oriented culture of continuous improvement. •Generous paid time off (PTO). •100% employer paid benefits for all eligible employees. •Flexible working arrangements - Remote work.