Senior Customer Success Manager

15 hours ago

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Cyara

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IVR Testing • Contact Center Testing • Customer Experience Testing • Contact Center Monitoring • Chat Testing

201 - 500

💰 Private Equity Round on 2022-01

Description

• Build and maintain strong relationships with enterprise customers • Ensure customers maximize the value of Cyara’s solutions • Own customer outcomes throughout their lifecycle • Deliver insights based on customer usage to identify improvements

Requirements

• 3+ years of experience in a Customer Success Role • Experience managing large, multinational accounts • Able to negotiate large, complex renewals • Confident presenting to senior customer executives • Proven track record of meeting targets • Strong technical acumen and program management skills • Previous experience in a SaaS environment preferred • Bachelor's degree in a related discipline desirable

Benefits

• Flexible work environment • Competitive compensation • Diverse and inclusive workplace • Focus on continuous improvement