Technical Support Engineer - L1

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Cyberhaven

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DLP • data protection • insider threat • data tracing • data lineage

51 - 200

💰 $33M Series B on 2021-12

Description

• This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Technical Support function at Cyberhaven. • The Technical Support Engineer L1 candidate is passionate about technology, is always curious, and driven to delight customers. • A true problem solver, you will take personal ownership in seeing a problem through to resolution or escalating and collaborating with some of the most talented engineers in the world. • You will become an expert on Cyberhaven’s Data Detection and Response platform, understand how it interacts with all the endpoints our customers interact with, and understand how our customers are trying to reduce data loss threats across the organization. • Ideally, you will be comfortable speaking with security and customer operation teams. • You must have technical depth, be client obsessed, and experience with a Saas based security product. • Having the desire to take initiative, own and resolve customer issues, and love working in a fast paced, high growth environment is key.

Requirements

• Knowledge of Windows/macOS/Linux software configuration, use, and basic troubleshooting. • Comfortable working in a fast-paced, ever-changing environment, learning on the fly, and keeping track of supporting resources • Knowledge of basic software debugging (Task Manager, Event Viewer, Sysinternal Tools, Command Line debugging and search tools for macOS and Linux) • 3 years + experience in technical support

Benefits

• Competitive start up salary and generous stock options • (US Hires and FTE via Remote) 100% paid health benefits for you and your family • Flexible time off • Potential fast-tracked career advancement opportunities • Experience building something from the ground up