System Support Engineer

November 27

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New Era Technology

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Cisco Gold Partner • Avaya Diamond Partner + Cloud Specialist • Extreme Networks Gold Partner • Palo Alto Partner • Polycom Gold Solution Advisor

1001 - 5000 employees

🏢 Enterprise

📡 Telecommunications

🔒 Cybersecurity

Description

• The System Engineer is responsible for the delivery of high-quality IT technical professional services to our clientele • These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services • Dedication to quality and customer satisfaction are critical success factors for this position

Requirements

• 3-5 years’ experience as a Systems Engineer • Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems • Proven track record and experience with Microsoft, Mac, and Virtual services • Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching • Working technical knowledge of current network hardware, protocols, and internet standards • Strong background with ticketing systems and tracking work • 2+ years in a customer facing role, MSP preferred • 2+ years working with SaaS products • Microsoft Certifications preferred • Bonus point for Intune, ConnectWise, Automate or N-Able experience • Virtualization technology certified a plus. (Azure, VM Ware and AWS) • Experience with MSP tools like IT Glue are a bonus

Benefits

• Great Benefits • Medical • Dental • Vision • 401K with a match • 28 paid days off including company holidays • 5 different Flexible Spending account options