Bilingual Technical Support Engineer - Spanish/English

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Tenable

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Exposure Management • Cloud Security • Operational Technology • Vulnerability Management • Application Security

1001 - 5000

Description

• Join our Technical Support Team at Tenable • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development • May perform other duties and responsibilities that management may deem necessary from time to time

Requirements

• Must be based on the East Coast • Professional fluency in Spanish and English • Bachelor’s degree in a technical field (or equivalent experience) • Knowledge of networking, TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration, patch deployment and system configuration • Knowledge of Computer, Network and Application security is a plus • Knowledge of Nessus or similar programs is a plus • Previous experience in customer support or network security • A passion for helping customers succeed • Outstanding written and verbal communication skills • Strong analytical and technical skills with a strong desire to learn new skills at an accelerated pace • Ability to multi-task and manage multiple priorities in a fast-paced environment • Ability to sit and work at a computer for extended periods of time • Some travel may be required • Occasional availability to work weekends and Holidays • Able to work hybrid if located near HQ in Columbia MD

Benefits

• medical, dental, vision, disability and life insurance • 401(k) retirement savings with company match • employee stock purchase plan • employee referral program • flexible spending accounts • Employee Assistance Program (EAP) • education assistance • parental leave • paid time off (PTO) • company-paid holidays • health and wellness events • community programs