Customer Success Manager

October 17

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Cymulate

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Cyber Posture • Cyber Attack Simulation • Security posture assessment • breach and attack simulation • validate controls

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Description

• Serve as the primary point of contact for customers, guiding them through the onboarding process, success planning, and ongoing optimization of Cymulate solutions • Act as a trusted cybersecurity advisor, offering best practices, insights into emerging threats, and guidance on leveraging Cymulate's platform to enhance the customer's security posture • Ensure customers remain satisfied with the services by proactively educating customers on functional capabilities, new product features, and possible upgrades that align with business needs and security goals • Measure customers’ achievement of these key performance indicators and report those both internally and externally • Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests

Requirements

• 5+ years of experience in customer success, project management, and/or consultative roles with a proven track record of success, particularly in managing enterprise accounts in the cybersecurity industry • Experience in the cybersecurity field with the ability to understand and communicate technical concepts, solutions, and security outcomes to both technical and non-technical stakeholders • Direct experience as a cybersecurity consultant is an advantage • Proactive approach to problem solving with the ability to make independent decisions • Proven success in building and maintaining long-term relationships with enterprise clients, fostering trust, driving customer success, and exceeding retention and growth targets • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization • Ability to multi-task and thrive in a fast-paced environment • Fluency in English and German