IME Medical Scheduler - Customer Service Representative

November 23, 2024

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Dane Street

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IMEs • Physician Advisor Reviews • Peer Reviews • Drug Utilization Reviews

51 - 200 employees

⚕️ Healthcare Insurance

📋 Compliance

🏛️ Government

Description

• The Customer Service Representative is responsible for receipt of new cases and ensuring proper system drafting and setup. • The CSR also is responsible for taking direction and facilitating the case assignment/scheduling process. • Dane Street’s success relies on individual and team contributions every day. • We care for our customers, each other and Dane Street. • It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. • Intake new cases and review/verify information and requests. • Draft cases by entering information into the Dane Street system, AccessDS. • Work with client on any information missing pertinent to processing claim. • Assign/schedule new cases to physicians for review with the appropriate physician. • Monitor, process and track cases to ensure we meet deadlines. • Update clients frequently on cases in progress. • Other duties & special projects, as assigned and based on business needs.

Requirements

• An Associate’s Degree is preferred. • Business experience in a healthcare and/or insurance setting is preferred. • Present exceptional communication skills with a clear understanding of company business lines. • The ability to apply critical thinking, manage time efficiently and meet specific deadlines. • Computer literacy and typing skills are essential. • Any lifting, bending, traveling, etc. required to do the job duties listed above. • Long periods of sitting and computer work. • Supply and support their own internet services. • Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Benefits

• Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. • We offer a range of benefits including medical, dental, and vision coverage for you and your family. • Additionally, we offer voluntary life insurance options for you, your spouse, and your children. • We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. • Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. • Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. • Apple equipment and a media stipend are provided for remote workspace.